Phone System · 1 min read
Forward Calls to Your FunnelStreams Phone Number
Why forward calls in
Forwarding your existing number to your FunnelStreams number lets you:
- Keep the number already on your website and marketing.
- Use Voice AI, call recording and transcription on those calls.
- Track and manage every call in Conversations.
How it works
When forwarding is on, calls to your personal or business line are sent automatically to your FunnelStreams number, and then follow that number's routing (users, IVR, Voice AI or voicemail).
Set up forwarding with your carrier
Forwarding is turned on with your current phone carrier, not in FunnelStreams. Common methods:
- Most GSM carriers (such as AT&T and T-Mobile): dial
**21*+ your FunnelStreams number +#to forward all calls, or**61*+ number +#to forward unanswered calls. Dial##21#or##61#to turn it off. - Verizon and similar carriers: dial
*72+ your FunnelStreams number to forward all calls, or*71+ number for unanswered calls. Dial*73to turn it off. - iPhone: some carriers let you use Settings → Phone → Call Forwarding.
- Android: open the Phone app, then Settings → Calls → Call forwarding.
- Landlines and business systems: check your provider's portal or call their support.
Codes vary by carrier. If one doesn't work, check your carrier's support page.
Tips
- Use conditional forwarding (forward when busy or unanswered) if you still want to answer on your phone first.
- Make sure the FunnelStreams number doesn't forward back to the original phone, or you'll create a call loop.
- Place a test call from a different phone after setup.