Phone System · 1 min read
Receive Inbound Calls in the Mobile App
What it does
Inbound calling in the mobile app lets team members answer calls to your business number on their phone, without sharing a personal number.
You need a phone number purchased in the sub-account and assigned to the user.
Turn on inbound calls in the mobile app
- Go to Settings → My Staff.
- Click Edit next to the team member.
- Open Call & Voicemail Settings.
- Under Inbound Number, select the user's direct number if they need one. Otherwise calls can reach them through shared routing.
- Under Forward calls to, check Mobile app.
- Click Save.
Then sign in to the mobile app on the user's phone and allow microphone and notification permissions.
Troubleshooting
- Make sure Mobile app is checked and saved in the user's settings.
- Confirm the app has microphone, phone and notification permissions.
- On Android, turn off battery optimization for the app.
- Allow the app to run in the background.
- Sign out of the app and back in after changing settings.