How to Purchase a Phone Number

Before you buy

• Availability: inventory changes, so a specific area code or number type may not always be available.
• Verification: some countries and number types need identity verification or a regulatory bundle before purchase.
• Purpose: decide if the number is for calls, texts or both, and whether it's local or toll-free.
• Registration: to text US contacts, local numbers need A2P 10DLC registration and toll-free numbers need toll-free verification.
• Numbers are managed per sub-account. Each sub-account should have its own number for tracking and compliance.

Buy a number

1. Go to Settings → Phone System → Phone Numbers.
2. Click + Add Number and select Add Phone Number.
3. Choose the country.
4. Use Filters to pick the number type (Local, Mobile or Toll-Free), area code or digits, and capabilities (Voice, SMS, MMS).
5. Select a number and click Proceed to Buy.
6. Complete any identity or regulatory steps shown, then confirm.

After you buy

• Set the number's routing in Edit Configuration.
• Assign it to users if needed.
• Register it for A2P 10DLC or toll-free verification before texting US contacts.
• Set it as your default number if it's your main business line.

Troubleshooting

• No numbers found: try a nearby area code or fewer filters.
• Purchase blocked: finish identity verification or the regulatory bundle for that country.