Phone System · 1 min read
Phone Number Configuration Options
Where to find it
Go to Settings → Phone System → Phone Numbers, click the three-dot menu next to a number and select Edit Configuration.
Options at a glance
| Option | What it does | Example | | --- | --- | --- | | Number name | Internal label | "Main Sales Line" | | Forwarding number | Sends inbound calls to an external or mobile number | A manager's cell phone | | Pass called number as caller ID | Shows your business number on forwarded calls instead of the caller's | Know a call is for the business line | | Whisper message | Plays a short message to you before you're connected | "Call from Google Ads" | | Call recording | Records calls on this number | Training and QA | | Call timeout | How long to ring before moving to the next step | 20 seconds | | Call routing / ring team members | Who receives calls | Ring sales team | | Voicemail | What happens when no one answers | Company voicemail | | IVR or Voice AI | Automated answering | After-hours AI receptionist |
Tips
- Give each number a clear name so your team knows which line a call came from.
- Use whisper messages on tracking numbers to know the call source.
- Tell callers when calls are recorded, where the law requires it.
- Don't forward to a number in your own account. See Avoid Call Loops.