Phone System · 1 min read
Phone Number Edit Configuration (Incoming Call Settings)
What it is
Edit Configuration puts every setting that can answer, route or redirect an incoming call (IVR, forwarding, team ringing, Voice AI and voicemail) in one place, so you can see the whole call path for a number.
Open it
Go to Settings → Phone System → Phone Numbers, click the three-dot menu next to a number and select Edit Configuration.
Basic Details
- Friendly name: rename the number.
- Calls go to:
- Team member: choose who receives calls.
- Ring options: choose where they ring (web app, mobile app, forwarding number).
- Ring more team members: add others to ring at the same time.
- Forwarding number: an external number to send calls to.
- Timeout: how long to ring before the fallback.
- Fallback: voicemail or Voice AI when nobody answers.
Advanced settings
Configure call recording, whisper messages, passing the called number as caller ID, and any IVR or workflow that controls the number.
Tips
- Save after each change and place a test call.
- See Inbound Calls: IVR, AI, Routing and Call Flow Explained for the order in which these settings apply.