Phone System · 1 min read
Set Up Voicemail and Voicemail Drops
Audio file requirements
| Requirement | Recommended | | --- | --- | | File format | MP3 or WAV | | Audio quality | 64 kbps | | Content | A clear, pre-recorded message |
Higher quality isn't always better. If a recording doesn't play correctly, re-export it at 64 kbps.
Company voicemail
The default greeting for the sub-account.
- Go to Settings → Phone System.
- Find Call & Voicemail settings.
- Upload your company voicemail recording and save.
User voicemail
A personal greeting for one team member.
- Go to Settings → My Staff (or Users) and open the user.
- Open Call & Voicemail Settings.
- Upload the user's voicemail recording and save.
Voicemail drops
A voicemail drop leaves a pre-recorded message when a call reaches voicemail, so you don't have to speak it live.
- Upload one or more voicemail drop recordings in your call settings.
- During an outbound call that reaches voicemail, select the drop to leave it and move on.
Voicemail drops can also be used in workflows where supported.
Tips
- Keep greetings short and include your business name.
- Follow the rules on pre-recorded messages that apply where your contacts are.