Phone System · 1 min read
Track Call Outcomes With Custom Call Dispositions
What dispositions are
A call disposition records the business outcome of a call, such as Interested, Requested callback or Not interested. You choose one after each call.
With dispositions you can:
- Trigger workflows (send a text, add to a campaign, schedule a callback).
- Report on call outcomes by user or team.
- Keep call history consistent.
Default and custom dispositions
Every account starts with a set of default dispositions. Admins can add, edit or reorder them:
- Go to Settings → Phone System → Voice → Call Dispositions.
- Click Add to create a new one, or edit an existing one.
- Save.
Using dispositions
- After a call ends in the web dialer or mobile app, select the disposition.
- In workflows, use the Call Details trigger with the Custom Disposition filter.
- In call reporting, filter or group by disposition.
Tips
- Keep the list short and clear so your team picks consistently.
- Create a "Spam call" disposition to help block repeat spam numbers.