Why Was My Toll-Free Verification Rejected?

If your toll-free verification is rejected for a reason that can be fixed, correct the details and resubmit. Fixable submissions may stay Pending while waiting for your update.

| Code | Reason | Fix | | --- | --- | --- | | 30445 | Can't verify business information | Correct the business name, address, contact or website | | 30445 | Website not accessible | Make the site live and public | | 30445 | Software-provider contact given instead of the business | Use the end business's own contact details | | 30446 | No opt-in provided | Describe and show your opt-in method | | 30446 | Opt-in not sufficient for the use case | Collect express consent for marketing | | 30446 | Consent required as a condition of service | Make SMS consent optional | | 30446 | Opt-in shared with third parties | Remove sharing language and state opt-in data isn't shared | | 30448 | Alcohol or age-restricted content without a robust age gate | Add a robust age gate | | 30449 | Public URL shortener | Use your own branded domain | | 30449 | Non-secure URL | Use https:// | | 30511 | Verbal consent script missing | Provide the script you use |