Reporting · 1 min read
Call Reporting
Call reporting brings all your account's phone calls into one report.
Go to Reporting > Call Reporting.
Find the calls you want
- Switch between the Incoming and Outgoing tabs.
- Set the date range.
- Filter by phone number to see one line or tracking number.
Incoming calls
See total calls, answered, missed, and voicemails, plus first-time callers and average call length. Use it to spot busy times and missed opportunities.
Outgoing calls
See calls made by your team, connected calls, and talk time per user. It's a quick way to track sales activity.
Call history
The table lists each call with the contact, number, user, direction, status, duration, and source. Play or download recordings where recording is on. If a call went through a phone menu (IVR) and was transferred, each leg's recording is shown.
Customize and export
- Choose which columns to show.
- Export the table to CSV for your own reports.